Refund policy

At The Awesome Mystery Box Store, we treat every customer like a neighbor. As a family-owned business based in Virginia Beach, we take great pride in researching, inspecting, and carefully packaging every item that leaves our hands. We want you to feel completely confident when shopping with us, which is why our return policy is clear, fair, and straightforward.

Key Policy Requirements

  • 30-Day Window: All return requests must be submitted within 30 days of receiving your item.

  • Return Required for All Refunds: All refunds require a physical return. We do not issue refunds for items that are not sent back to and inspected by our team.

  • "As Is" Items Are Final Sale: If an item is listed or marked as "As Is," no refunds or returns will be accepted. These sales are final.

  • Proof of Purchase: A receipt or order confirmation is required for all return requests.

Eligibility & Item Condition

To be eligible for a return, your item must arrive back at our shop in the exact condition in which it was received:

  • Unworn, unused, and in the same state it arrived.

  • Complete with original packaging, original tags attached, and any included accessories.

  • Accompanied by your order receipt or proof of purchase.

Note: Any package sent back to us without first contacting our team to request a return will not be accepted.

How to Initiate a Return

  1. Submit Your Request: Email us at david@dkdigitalstrategist.com within 30 days of package delivery with your order number and the reason for your return.

  2. Receive Instructions: If your return is accepted, we will send you a return shipping label alongside step-by-step instructions on how to package your item.

  3. Ship Your Package: Return shipping must be addressed to:

The Awesome Mystery Box Store

[INSERT RETURN ADDRESS]

Damages & Order Issues

Please inspect your package as soon as it arrives at your door. If your item arrives defective, damaged during transit, or if you received the wrong item, contact us immediately at david@dkdigitalstrategist.com. Please include photos of the damage or packaging so we can evaluate the issue right away and make it right.

Exceptions & Non-Returnable Items

Certain items are strictly non-returnable:

  • "As Is" Items: Any item clearly identified as "As Is" in the product title or description.

  • Custom & Personalized Goods: Special orders or personalized items.

  • Perishable or Personal Care Products: Food, beauty products, or personal care items.

  • Hazardous Goods: Flammable liquids, gases, or hazardous materials.

  • Promotional Items: Final clearance sale items and gift cards.

Exchanges

The fastest way to get the item you want is to return the original item following the return steps above. Once your return is accepted and received, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without justification. However, all core conditions apply: the item must be returned in its original, unused condition with all tags and packaging, proof of purchase is required, and the item must be physically returned to us to receive a refund.

Refund Process & Timelines

  1. Inspection: Once we receive and inspect your returned package at our Virginia Beach workbench, we will email you regarding the approval status of your refund.

  2. Approval & Processing: If approved, your refund will be processed back to your original payment method within 10 business days.

  3. Bank Processing Time: Please keep in mind that banks and credit card companies can take additional time to post the credit to your statement.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please reach out directly to david@dkdigitalstrategist.com so we can look into it for you.